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Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 0 0 510
Neutral (3) 0 0 84
Negative (1 or 2) 0 0 74
Total Reviews 0 0 668
Avg Rating Not Rated
 Not Rated
 4 Star Review
4.06
Address: 1180 Celebration Blvd., Ste 101
Celebration, FL 34747 - US
Website: http://h71016.www7.hp.com/
Business Hours: 8am - 5pm MST
Sales Phone: 1 (800) 888-9909
Service Phone: 1 (800) 888-0292, option 5
Sales Email: http://welcome.hp.com/country/us/en/contact/email_2.html
Cust Service Email: http://welcome.hp.com/country/us/en/contact/email_1.html

HP SMB Store

http://h71016.www7.hp.com/

With PriceGrabber Since 08/28/2003


Sort Reviews by: Date Rating
Date Reviewed: 09/23/2003
mrsyeltzin from NY
Member Since:
09/23/2003

View Member's:
Reviews 		Ordered a laptop from them and also some logo merchandise from their site. Received rebate check from laptop 2 weeks after sent out! Also laptop performs amazingly and the logo merchandise is cheap and high quality. Customer service is quick to respond. Overall Rating
5 Star Review
 
Date Reviewed: 10/24/2003
Raspago from FL
Member Since:
06/23/2003

View Member's:
Reviews 		My best buy ever by far. I received a Super-monster computer for the price of a tomato can. Shipping perfect, customer support perfect, machine perfect. I'm happy!!! Buying Refurbished products from these guys is like buying new!! Not even a microscopic scratch. Long live HP!! Five stars is an understatement. Overall Rating
5 Star Review
 
Date Reviewed: 12/01/2004
sped1 from NM
Member Since:
11/21/2004

View Member's:
Reviews 		I ordered a Belkin Gold Series USB Cable from HP on Nov 21st and did not receive it until Nov 29th in spite of the $5.10 shipping charge for an $8.10 item. The web site stated no tax and yet I was charged tax. I called HP. They were easy to contact and they said they charged everybody tax. The purchase from their web site was very easy as the site was very user friendly. I had a comfirmation in minutes. The cable arrived in good condition and works well. I saved $20 over retail stores. Overall Rating
3 Star Review
 
Date Reviewed: 06/02/2005
Henricus from FL
Member Since:
07/06/2004

View Member's:
Reviews 		HP is clueless about MS Licensing. They took the order, charged the credit card and then total silence. It wasn't until my 4th call that finally someone mentioned that I had to order 5 server licenses minimum before they could place the order. They meant of course 5 points, but that seemed lost. Still waiting on my credit. They are clueless and hapless at HP. Overall Rating
1 Star Review
 
Date Reviewed: 09/03/2005
anonymous reviewer from MI
Member Since:
08/28/2005

View Member's:
Reviews 		Ordering with HP is a mixed bag. I received a confirmation of my order within minutes of placing it. However, even though I specified--and was charged for--two day shipping on my purchase, HP still sent my product ground in the tracking information page from UPS. The item still arrived in three business days of being shipped. Overall Rating
3 Star Review
 
Date Reviewed: 09/10/2005
theantichrist from CA
Member Since:
09/10/2005

View Member's:
Reviews 		Accepted order an money IMMEDIATELY, sent e-mail verification..., got estimaed delivery date...TODAY, Sept 10 got e-mail saying NO STOCK, NO IDEA WHEN WILL SHIP, RE-ORDER DIFFERENT PRODUCT... have dealt with HP shopping on several occasions over the last few years, gets worse and worse... THIRD time they accepted order for somthing, then said they couldn't deliver STAY-AWAY Overall Rating
1 Star Review
 
Date Reviewed: 09/27/2005
mahmad from TX
Member Since:
10/08/2004

View Member's:
Reviews 		I placed an order for a USB drive with HP on Friday 9/23. They sent me an email on Monday that my order was on hold. I called on Tuesday and was told that the price on their web site was incorrect and that they will send me the product if I paid an additional $78. I cancelled my order. I expected them to honor the original price. Overall Rating
1 Star Review
 
Date Reviewed: 11/08/2005
caesaryanez from CA
Member Since:
11/08/2005

View Member's:
Reviews 		Ordered the Klipsch promedia 5.1 THX Speakers and was shipped The Klipsch promedia 5.1 ultra speakers. All my invoices clearly state THX speakers but the box clearly states Ultra speakers. If the product is not available through their e-store, the listing should be removed. Do not try to insult the intelligence of your customers, please! The Ultra is a less expensive item, one that is available at others sites for about $100.00 cheaper. HP... Please correct the error and retrain your staff. Overall Rating
1 Star Review
 
Date Reviewed: 11/18/2005
alan from unknown
Member Since:
11/18/2005

View Member's:
Reviews 		Great site. I've always had positive experiences with HP. Most of all I LOVE their tech support. Thanks for not taking your support overseas... Overall Rating
5 Star Review
 
Date Reviewed: 11/18/2005
mikey1157 from NY
Member Since:
04/11/2005

View Member's:
Reviews 		I expect nothing less than perfect from HP Overall Rating
5 Star Review
 
Date Reviewed: 11/18/2005
dchiles from unknown
Member Since:
11/18/2005

View Member's:
Reviews 		After placing the order and getting a confirmation, I check the order status and have been given an error message that my order cannot be completed and to contact a representative. Why not give me that error message before giving a confirmation that the order is complete? Overall Rating
1 Star Review
 
Date Reviewed: 11/18/2005
sveeraghanta from unknown
Member Since:
11/18/2005

View Member's:
Reviews 		Its would be efficient to buyers if you provide comparision with other similar products you have in the market today and suggest based on the business needs. Overall Rating
4 Star Review
 
Date Reviewed: 11/19/2005
jscopazzi from unknown
Member Since:
11/19/2005

View Member's:
Reviews 		Quick, easy, lots to choose from. Freeshipping - woohoo! thanks. Overall Rating
5 Star Review
 
Date Reviewed: 11/20/2005
carolzapalowski from unknown
Member Since:
11/20/2005

View Member's:
Reviews 		difficult to go back and change order Overall Rating
4 Star Review
 
Date Reviewed: 11/20/2005
garcia9551 from unknown
Member Since:
11/20/2005

View Member's:
Reviews 		I selected this product R707, because I had before R607 (was stole) and your cameras work exelent. I don't know if this camera has instand share or if I need the dock. Thanks. Overall Rating
5 Star Review
 
Date Reviewed: 11/20/2005
sydney.spiesel from unknown
Member Since:
11/20/2005

View Member's:
Reviews 		order submission process was poorly designed (relative to other online merchants I have dealt with) and required several passes to finally complete the purchase ... frankly, I almost gave up Overall Rating
2 Star Review
 
Date Reviewed: 11/21/2005
brent.bowen from unknown
Member Since:
11/21/2005

View Member's:
Reviews 		This tool is allways broken or runs so slow. I placed hundreds of tickets for IT to fix this piece of junk. It took me 3 hours to book this order. It should have take 10 minutes Overall Rating
1 Star Review
 
Date Reviewed: 11/21/2005
jordevelopment from unknown
Member Since:
11/21/2005

View Member's:
Reviews 		I had to keep typing in information and had to put my credit card # in 3x. I also had 2 orders in the cart for the same items, instead of the one I wanted so I had to exit the order, log back in and start over. It took me 40 minutes to purchase this item that my dealer picked out for me. Overall Rating
3 Star Review
 
Date Reviewed: 11/21/2005
anoopmthomas from unknown
Member Since:
11/21/2005

View Member's:
Reviews 		excellent, very professional and clear Overall Rating
5 Star Review
 
Date Reviewed: 11/21/2005
david from unknown
Member Since:
11/21/2005

View Member's:
Reviews 		It was great Overall Rating
5 Star Review
 
Date Reviewed: 11/22/2005
j.runsink from unknown
Member Since:
11/22/2005

View Member's:
Reviews 		Processing took some time on a Windows Xp with Firefox machine. Overall Rating
4 Star Review
 
Date Reviewed: 11/22/2005
sburke from unknown
Member Since:
11/22/2005

View Member's:
Reviews 		experience was fine Overall Rating
4 Star Review
 
Date Reviewed: 11/22/2005
jeandours from unknown
Member Since:
11/22/2005

View Member's:
Reviews 		I much prefer dealing with HP, which gives price/quotes in a straightforward manner. This is unlike sites like Gateway and Dell, which are masters of the "bait and switch," and padding the total. Overall Rating
5 Star Review
 
Date Reviewed: 11/23/2005
misekia from unknown
Member Since:
11/23/2005

View Member's:
Reviews 		Very pleasant experience. Overall Rating
5 Star Review
 
Date Reviewed: 11/23/2005
bnagy from unknown
Member Since:
11/23/2005

View Member's:
Reviews 		The credit card approval process is confusing. Overall Rating
3 Star Review
 
In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.
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